Health Minister establishes 24-hour call center for patient complaints after alleged assault on nurse at Ridge Hospital

The Ministry of Health has announced the creation of a platform for the public to file complaints about their experiences while seeking healthcare at hospitals nationwide.

According to the Ministry, a call center has been established for patients to report challenges encountered at various health facilities, to ensure their concerns are addressed.

Minister of Health, Kwabena Mintah Akandoh, made the announcement during a press briefing on Thursday, August 21, 2025.

This initiative comes on the heels of a recent incident at the Greater Accra Regional Hospital, where a nurse was allegedly assaulted over a supposed case of medical negligence.

A social activist, popularly known as Ralph, recorded a video at the facility and shared it on social media, showing friends who had been involved in an accident lying in the emergency ward for several minutes without allegedly receiving attention.

During an altercation with the hospital staff, Ralph was seen hitting the hand of a nurse who had responded to his complaints.

Subsequent videos on social media showed the nurse lying on a bed with bandages on both hands, a development that the Ghana Registered Nurses and Midwives Association (GRNMA) took seriously.

Addressing the press, the Minister stated that the 24-hour center has been established to address similar incidents, allowing patients to call and report issues they encounter.

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“The best you can do is lodge a complaint. And that brings me to the client service. So this is what we are doing. We have some numbers available where if people feel dissatisfied, you can then call,” he said.

He, however, explained that a person phoning in to make a complaint does not automatically imply they are right, stressing that all complaints will be reviewed and addressed fairly.

“The fact that you have called to lodge a complaint doesn’t mean that you are right. We will look into the matter and then appropriately deal with it,” he stated.

Mr. Akandoh added that hospitals have been instructed to prominently display the hotline numbers, making them easily accessible to patients nationwide.

“We have communicated directly to all the health facilities in the country, to the Director-General and the teaching hospitals, that they must make these suggestion boxes and numbers conspicuously posted at all health facilities. So it is something I am pursuing aggressively,” he said.

The Minister said the call centre is part of efforts to strengthen accountability and improve service delivery in the health sector.